FREQUENTLY ASKED QUESTIONS
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FREQUENTLY ASKED QUESTIONS
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FREQUENTLY ASKED QUESTIONS // FREQUENTLY ASKED QUESTIONS //
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No, not unless they also have a membership. We have strict policies in place around sharing our content with other parties.
We have an affiliate program so if you know someone that would like to use our content you can benefit that way.
Please be respectful and ensure you don’t share your logins or our content with anyone else. Failure to comply will result in your account being deactivated.
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Any social posts or creative work that you crafted using our imagery or video content while you were an active member can absolutely remain active and continue to shine.
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ELITE: (our most popular plan)
500 + Creative Assets (social media templates, presets, email templates, reels, stationery etc)
10,000+ Stock Images (7000 authentic and around 3500 ai)
1500+ Stock Video
2 New collections every week.
Unlimited Downloads.PRO :
8000+ Stock Images (7000 authentic and around 3500 ai)
1500+ Stock Video
New Imagery twice WEEKLY.
Unlimited Downloads.COMMERCIAL :
Everything in ELITE.
For graphic designers, web designers, content creators who are creating products to sell.
Also suitable for individuals with a team based business who want to supply graphics for their downline to use.If your membership ends you must remove all work containing our imagery.
COMMERCIAL PLUS :
Everything in COMMERCIAL plus the ability to keep client & commercial work active when your membership ends. -
Most collections are now uploaded in high resolution, and you can choose to download in either high or low res.
Just click the image, hit download in the top right, pick your size and file type, and you’re sorted. -
In the member area, click the magnifying glass in the top right. Select “Colours,” then use the eyedropper or enter your hex code. The system will pull everything that matches your code, plus close variations. You can also just type a colour word like “brown” into the search bar.
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COMMERCIAL - and it must stay active for as long as you’re creating content for paid clients or those clients are using content you’ve created.
OR COMMERCIAL PLUS if you want. to keep your work live when you are no longer a member.
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No. Annual just means you’re billed once per year instead of monthly.
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Inside The Vault Stock you will find around:
7000 authentic stock images.
3500 AI images.
1500 videos.
With the ELITE & COMMERCIAL memberships, you also unlock our full suite of 500+ creative assets, including: Social Media Templates, Brand Assets, Lightroom Presets, Reel Templates, Product Labels, just to name a few.
TWO NEW COLLECTIONS AND ASSETS ADDED WEEKLY. -
Inside the portal you will find a genuine photography area (our main area) and a creatively curated AI photography area area which features human led AI imagery so that it is easily distinguishable from the genuine photos.
At preset the stock library is around 80% genuine authentic photography and 20% AI Imagery. -
Stock images and stock videos are instant downloads. Click the one you want, hit download, and it will save straight to your phone or computer.
Creative assets work a little differently. Click the link and it will open the template directly in Canva. For presets or any assets that aren’t in Canva, clicking download will save them directly to your device.
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Of course. There are no contracts or lock-ins.
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The Vault is designed to provide you with content for your social media channels such as Instagram, Facebook, Tik Tok, Pinterest. You can use the content on your social media, on your website or other marketing and advertising material, & email campaigns.
If you wish to use our imagery in products you sell you will need a commercial license.
Please note you can not use our imagery to create prints to sell.
You can compare all of our plans HERE.
Please see our terms for full restrictions.
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In the member area, click the magnifying glass in the top right. Select “Colours,” then use the eyedropper or enter your hex code. The system will pull everything that matches your code, plus close variations. You can also just type a colour word like “brown” into the search bar.
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Yes, but you’ll need a Commercial Plus Licence.
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No - as long as YOU maintain an active Commercial Licence for as long as the client work is live. If your Commercial membership lapses, the imagery must be removed from all client projects.
Or purchase a Commercial PLUS membership and you can keep all work active after you cancel.
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We incorporate a combination of free and pro Canva elements in our templates.
When accessing the templates with a free account, they will all be accessible, but you may need to replace the pro elements with free ones (or upgrade) before downloading them from your Canva account.
There is also a lot of content that does not require a Canva account at all such as stock images.
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Yes! Click HERE or click the link in our footer to find out more.
Affiliate payments are made Monthly.
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We collaborate with photographers, videographers and artists from all over the world.
If you have something you think would suit The Vault fill in our submission form on the contact page. We’d love to talk.
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First and foremost, you can’t share, sell or give away the downloads. They are yours to use for your own social media & marketing.
You can not use The Vault Imagery or templates to create assets to sell unless you hold a commercial license.You CANNOT use our imagery to create prints to sell.
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Because of the digital nature of our portal we do not issue refunds. You can however cancel your membership at any time.
EU MEMBERS
Under EU Consumer Rights Directive 2011/83/EU, the 14-day withdrawal right does not apply to digital content where performance has begun with the consumer's prior express consent and acknowledgment that they would lose their right of withdrawal.
Upon subscribing to The Vault Stock, you agreed to our Terms of Service and FAQs, which clearly state that by activating your subscription and accessing our digital assets, you acknowledge that the withdrawal period ends immediately. You provided this express consent at the point of purchase.
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The Inner Vault is a creative portal built exclusively for our Pro, Elite & Commercial members of The Vault Stock. It's where you curate moodboards, discover new images, and use creative tools to bring your vision together in one place.
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No, It’s for Pro, Elite and Commercial members only. AI only members do not have access to The Inner Vault as it contains the complete authentic stills library.
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No. The Inner Vault is included with your membership at no additional cost.
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Build visual moodboards with drag-and-drop
Search and browse the full Vault Stock library by keyword, collection, or color
Remove backgrounds from images with the Cutout tool
Add stickers and layers to your boards
Use Palette Thief to extract colors from any image and find matching stock
Write journal entries and set creative goals
Enter Drift mode for a meditative review of your saved images
Create Brand Kits
Send anonymous love notes through Sweet Nothings
Exchange images and network with other members
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Yes. You can upload images or even screenshots directly to your boards. Drag and drop works anywhere on the canvas.
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Upload any image and we'll extract its exact color palette, then search our library for images that match those colors. No more guessing if something is taupe or greige.
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An anonymous note exchange. Write a short love note, pick a card style, and send it into the universe. Discover notes from other members one at a time.
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You enter through your members area in the drop down menu.
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Yes, The Inner Vault has its own login. It's free to set up. Just enter your email and create a password. You only need to do this once, and it takes about 10 seconds.
NEED HELP
TROUBLESHOOTING?
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After you sign up, you'll receive a welcome email with a login link (please check your spam folder if you don't see it).
You can also log in by visiting our homepage and clicking the "ACCOUNT" button in the top right corner. Enter the email address and password you used when signing up.
Once logged in, you'll be taken to your account page - simply click "View" to access the member portal.
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If you're having trouble viewing content in the member portal, try these simple fixes:
Make sure you're fully logged in and have clicked "View" on your account page to access the member portal
Check that your membership is active and payment has processed successfully
Try refreshing your browser or clearing your cache
Ensure you're using a supported browser (Chrome, Firefox, Safari, or Edge)
Disable any ad blockers or browser extensions that might interfere with content loading
If you're still experiencing issues after trying these steps, please contact our support team who will be happy to help resolve the problem.
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If you haven't received your 25 free items after joining, please check your spam or junk mail folder.
The download links for these items are sent in an email, which email filters sometimes flag incorrectly.
If you've checked your spam folder and still can't locate the email, please add our domain to your safe senders list and contact our support team for assistance. -
If you need a tax invoice for your order, simply email us at info@thevaultstock.com with your order number and any details you’d like included on the invoice (such as business name or address). We’ll send it through manually. Since our products are fully digital, we don’t collect address details at checkout, so please include any information you require on the invoice when you reach out.
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If you need to change your email address, please note that you can only update it in your account area after your current email has been verified.
If you've entered an incorrect email address during registration, you won't be able to make this change yourself. Please contact our support team for assistance.
